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Customer Service Representative

About 123Loadboard

For over 13 years, 123Loadboard.com has been providing carriers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing.

123Loadboard.com is one of the top web based freight matching companies in North America with one of the fastest and largest load board networks in the trucking industry.

We offer a culture that recognizes results, yet embraces the importance of work/life balance.

Job Brief

  • Help members with their accounts
  • Provide prospective members with information about our services
  • Provide help with new signups, cancellations, re-activations and general account maintenance
  • Provide help with new signups, cancellations, re-activations and general account maintenance
  • Handle inbound and outgoing calls
  • Promote website services and features to prospective members

Our Ideal Candidate has

  • At least 3 years customer service experience
  • Excellent verbal and written communication skills
  • Willingness to handle inbound and outbound calling
  • Ability to retain members wishing to cancel
  • Computer proficiency
  • Ability to multitask and pay attention to detail
  • Ability to negotiate and solve problems
  • Punctual and committed
  • Written and verbal fluency in English
  • Spanish speaking is a plus

Job Benefits

Medical and Dental Group Insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class.

Relocation and sponsorship

Relocation assistance and sponsorship are not available for this position. 

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