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Customer Service Representative

About 123Loadboard

123Loadboard is ranked as one of the largest freight matching platforms in North America. Our online freight marketplace is designed to help professional truck drivers find available truck loads to haul and freight brokers the ability to move more loads.

Job Responsibilities

  • Help members with their accounts
  • Provide prospective members with information about our services
  • Provide help with new signups, cancellations, re-activations and general account maintenance
  • Handle inbound and outgoing calls
  • Promote website services and features to prospective members

Our Ideal Candidate has

  • At least 3 years customer service experience
  • Excellent verbal and written communication skills
  • Willingness to handle inbound and outbound calling
  • Ability to retain members wishing to cancel
  • Computer proficiency
  • Ability to multitask and pay attention to detail
  • Ability to negotiate and solve problems
  • Punctual and committed
  • Written and verbal fluency in English
  • Spanish speaking is a plus

Job Benefits

  • Medical and Dental Group Insurance
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