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Customer Service Rep (bilingual - Spanish or Punjabi)

About 123Loadboard

123Loadboard is one of the top web-based freight matching companies in North America with one of the fastest and largest load board networks in the trucking industry - similar to Kijiji but for the transportation industry.

For almost 15 years, 123Loadboard has been providing carriers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing. Our mobile apps are rated best in its class with over 200,000 downloads.

We offer a culture that recognizes results, yet embraces the importance of work/life balance.

 

Job Brief

  • Manage member accounts
  • Provide prospective members with information about our services
  • Provide help with new signups, cancellations, re-activations, and general account maintenance
  • Handle inbound and outbound calls
  • Promote website services and features to prospective members

 

Our Ideal Candidate has

  • At least 2 years of customer service experience
  • Excellent verbal and written communication skills
  • Willingness to handle inbound and outbound calling
  • Ability to retain members wishing to cancel
  • Computer proficiency
  • Ability to multitask and pay attention to detail
  • Ability to negotiate and solve problems
  • Punctual and committed
  • Written and verbal fluency in English
  • Verbal fluency in either Spanish or Punjabi

 

Job Benefits

  • Medical and Dental Group Insurance

 

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class.

 

Relocation and sponsorship

Relocation assistance and sponsorship are not available for this position.

 

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