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Customer Service Representative

About 123Loadboard

123Loadboard is a leading freight matching company with one of the largest load board networks (Website, Android App, iOS app) in the trucking industry.

123Loadboard provides truckers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing. Our website and mobile apps are rated best in its class with over 300,000 downloads.

We offer a culture that recognizes results, yet embraces the importance of work/life balance.


Job Brief

  • Help members with their accounts
  • Provide prospective members with information about our services
  • Provide help with new signups, cancellations, re-activations, and general account maintenance
  • Handle inbound and outgoing calls
  • Promote website services and features to prospective members

Our Ideal Candidate has

  • At least 2 years of customer service experience
  • Excellent verbal and written communication skills
  • Willingness to handle inbound and outbound calling
  • Ability to retain members wishing to cancel
  • Computer proficiency
  • Ability to multitask and pay attention to detail
  • Ability to negotiate and solve problems
  • Punctual and committed

Job Benefits

  • Medical and Dental Group Insurance

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class.

Relocation and Sponsorship

Relocation assistance and sponsorship are not available for this position.

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