Customer Success Representative
- Vaughan, ON, Canada
- Full Time
- Mid Level
Since 2004, 123Loadboard has been providing carriers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing.
123Loadboard is a leading freight matching company with one of the largest load board networks (Website, Android App, iOS app) in the trucking industry. Our website and mobile apps are rated best in its class with over 300,000 downloads.
We offer a culture that recognizes results yet embraces the importance of work/life balance.
Provide sales assistance and help members with their accounts
Provide prospective members with sales information about our services
Provide help with new signups, cancellations, re-activations, and general account maintenance
Handle inbound and outgoing calls
Promote website services and features to prospective members
Represent product at tradeshows
We are looking for someone available to work an 8-hour shift, time to be determined, Monday to Friday between 8:00am and 6:00pm.
This is not a remote position; however, until the office reopens remote work is necessary.
Our Ideal Candidate has
At least 2 years of sales/customer service experience
Excellent verbal and written communication skills
Willingness to handle clients through inbound and outbound calling
Ability to build client relationships and retain members wishing to cancel
Ability to multitask and pay attention to detail
Ability to negotiate and solve customer problems
Punctual and committed
Medical and Dental Group Insurance
Birthday off paid
Virtual Doctor Service
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class.
Relocation and Sponsorship
Relocation assistance and sponsorship are not available for this position.