Customer Success Representative

  • Vaughan, ON, Canada
  • Full Time
  • Mid Level

About 123Loadboard  

Since 2004, 123Loadboard has been providing carriers, freight brokers and shippers with important cost-effective services to overcome challenges such as freight matching, credit, compliance, and routing.  

123Loadboard is a leading freight matching company with one of the largest load board networks (Website, Android App, iOS app) in the trucking industry. Our website and mobile apps are rated best in its class with over 300,000 downloads.    

We offer a culture that recognizes results yet embraces the importance of work/life balance. 

  

  

Job Brief 

  • Provide sales assistance and help members with their accounts 

  • Provide prospective members with sales information about our services 

  • Provide help with new signups, cancellations, re-activations, and general account maintenance 

  • Handle inbound and outgoing calls 

  • Promote website services and features to prospective members 

  • Represent product at tradeshows 

We are looking for someone available to work an 8-hour shift, time to be determined, Monday to Friday between 8:00am and 6:00pm. 

This is not a remote position; however, until the office reopens remote work is necessary. 

Our Ideal Candidate has 

  • At least 2 years of sales/customer service experience 

  • Excellent verbal and written communication skills 

  • Willingness to handle clients through inbound and outbound calling 

  • Ability to build client relationships and retain members wishing to cancel 

  • Computer proficiency 

  • Ability to multitask and pay attention to detail 

  • Ability to negotiate and solve customer problems 

  • Punctual and committed 

Job Benefits 

  • Medical and Dental Group Insurance 

  • Birthday off paid 

  • Group R.R.S.P.  

  • Virtual Doctor Service 

Equal Opportunity Employer 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and basis of disability or any other federal, provincial or local protected class. 

Relocation and Sponsorship 

Relocation assistance and sponsorship are not available for this position. 

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